Server (Five-Star Hotel Restaurant Bar)

Restaurant Server should provide excellent customer service and an enjoyable dining experience for our guests. In this job, you will primarily take orders from customers, paying attention to any special requests or dietary restrictions, and then deliver their food and drinks. You also clear the table when customers are finished and process their payment. You will be responsible for maintaining the cleanliness and overall appearance of the restaurant, and resolve any complaint to the best of your ability, or properly escalate to your supervisor. You will assist the Host/Cashier with any duties related to 3rd party delivery whenever needed.

Responsibilities:

• Greet customers and answer any questions they have about the menu
• Explain daily specials and take food and drink orders
• Put orders in and deliver food and drinks to customers
• Process checks and payments
• Help clean the table for the next customer
• Complete side work as needed
• Seat guests if dine in
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Close out the till and consolidate all payments with balanced cash at the end of shift.

Requirements:

• Customer service, multitasking, and interpersonal skills
• Ability to memorize and recall menu items
• Physical stamina to work on your feet throughout your shift
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.