Server - Lolinda

Lolinda is an Argentinian-inspired steakhouse in San Francisco’s Mission District, centered around wood-fired cooking and dramatic, shareable plates. With a moody dining room, late-night energy, and fire-kissed flavors, Lolinda blends classic steakhouse indulgence with modern edge. We’re a detail-driven team that values professionalism, precision, and creating memorable nights from start to finish.

General Job Description

Perform all duties related to customer service involving the execution of food and beverage. Responsibilities involve creating an experience for the guest that is memorable and one-of-a-kind. Works under general supervision. Exercises initiative and independent judgment when performing guest-related tasks. Completes delegated tasks and job functions when assigned by management.

Job Activities

• Participates in daily pre-meal line-ups with team members and management personnel.
• Completes daily pre- and post- shift side work.
• Learns and understands all food-related product, including key ingredients, purveyor information, and allergy restrictions.
• Understands, studies, and sells all food and beverage-related products.
• Learns complete wine list, cocktail menus, beer and after dinner beverage menus to sell to guests in a strategic way.
• Builds rapport with guests and creates a dynamic experience with thoughtful and intuitive relationship building.
• Enters all guest orders in an accurate manner to Toast while completing the Steps of Service correctly.
• Greets and converses with guests in an authentic and genuine manner.
• Demonstrates ability to lift objects of 50 pounds or less and can traverse stairways numerous times throughout a shift.
• Ability to perform all job duties including those responsibilities assigned to the host, food runner, and busser positions.
• Handle guest concerns or dissatisfaction with grace and professionalism
• Maintain open and proactive communication with management and teammates
• Demonstrate confidence, poise, and professionalism when interacting with guests
• Lift objects up to 25 lbs and traverse stairways multiple times throughout a shift

Qualifications & Availability

• Must have night time availability, including weekends and holidays
• Previous customer service experience preferred (restaurants, hotels, hospitality, or sales)
• Strong people skills, outward energy, and the ability to multitask in a fast-paced environment
• Genuine interest in hospitality and guest satisfaction

Certifications

• Food Safety and RBS certification required
• If not currently certified, employee must complete certifications within 30 days of hire
• Harassment Prevention Training

Responsibility

• Guest satisfaction through authentic, genuine hospitality

Physical Job Requirements

The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:

• Remaining in a stationary position up to 80% of the time
• Frequently lifting and moving boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs
• Working outdoors on patios in varying weather conditions
• Exposure to hot kitchen areas and walk-in refrigerators or freezers

Compensation & Benefits

• Tips
• 100% employer-paid health insurance for employees averaging 26+ hours/week
• Employee portal for paystubs, W-2s, and benefits access
• Transportation and commuter benefits
• Group gym membership rates
• Career development opportunities
• CalSavers retirement program
• On-Demand Pay

Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.

Pay: From $19.18 per hour

People with a criminal record are encouraged to apply

Work Location: In person