Server Team Member

SIP Coffee & BeerServer Team Member Job DescriptionJob Overview

Join the SIP team as a Server Team Member and help create the welcoming, energetic experience our guests expect. SIP is built around great drinks, genuine hospitality, and a space where people want to stay, connect, and come back.

As a Server Team Member, you will provide friendly and efficient service, take and process orders using Toast POS, serve coffee, food, beer, wine, and alcoholic beverages, maintain a clean and inviting environment, and support the team wherever needed.

This is a hands-on role for someone who enjoys people, works with urgency, takes pride in their environment, and understands that hospitality is more than taking an order.

Responsibilities

Guest Experience & Hospitality

• Welcome and engage every guest with friendly, genuine hospitality.
• Take ownership of the guest experience from arrival through departure.
• Answer questions and make recommendations about coffee, food, beer, wine, cocktails, and other menu offerings.
• Check in with guests and anticipate needs whenever possible.
• Resolve basic guest concerns professionally and involve leadership when appropriate.
• Create an environment where guests feel recognized, comfortable, and appreciated.
• Look for opportunities to build relationships with regular guests and the surrounding community.

Order Taking & Toast POS

• Accurately take and enter guest orders using the Toast POS system.
• Process cash, credit card, gift card, and other approved forms of payment accurately.
• Maintain accuracy when entering modifications, discounts, and special requests.
• Communicate orders clearly with baristas, bartenders, kitchen, and other team members.
• Suggest additional items and appropriate pairings that enhance the guest experience.
• Maintain knowledge of current menu items, pricing, promotions, and product availability.

Beer, Wine & Alcohol Service

• Serve beer, wine, cocktails, and other alcoholic beverages according to SIP standards and applicable laws.
• Verify identification and legal drinking age before serving alcohol when required.
• Follow responsible alcohol service practices at all times.
• Monitor guest alcohol consumption and immediately involve leadership when service should be slowed, refused, or discontinued.
• Maintain knowledge of SIP's beer, wine, cocktail, and alcoholic beverage offerings.
• Properly handle glassware, alcoholic beverages, and bar service equipment.
• Follow all applicable Arizona liquor laws and SIP alcohol service policies.

Food & Beverage Service

• Deliver food and beverages accurately, efficiently, and with appropriate presentation.
• Assist with coffee and beverage preparation as trained and needed.
• Properly handle, portion, plate, and serve food products.
• Follow food safety, sanitation, allergen awareness, and proper food-handling procedures.
• Maintain appropriate stocking levels for service areas throughout the shift.
• Communicate product outages or quality concerns promptly.

Cleaning & Store Standards

• Maintain clean tables, counters, floors, service areas, patios, restrooms, and guest spaces throughout the shift.
• Clear and reset tables promptly.
• Wash and properly store dishes, glassware, utensils, and service equipment.
• Complete opening, closing, and assigned side-work responsibilities.
• Clean spills and address cleanliness or safety concerns immediately.
• Restock napkins, straws, cups, glassware, condiments, and other service supplies.
• Follow established cleaning schedules and sanitation procedures.
• Take shared ownership of the entire store rather than waiting to be asked when something needs attention.

Requirements

• Strong hospitality and customer service skills with a friendly, approachable attitude.
• Ability to communicate clearly and professionally with guests and coworkers.
• Comfortable learning and operating the Toast POS system.
• Ability to accurately handle cash and electronic transactions.
• Ability to learn SIP's coffee, food, beer, wine, and cocktail menus.
• Ability to meet all legal requirements applicable to serving alcoholic beverages.
• Ability to follow responsible alcohol service practices and identification procedures.
• Understanding of basic food safety and sanitation practices.
• Ability to prioritize and manage multiple responsibilities during busy periods.
• Ability to work effectively as part of a team.
• Strong attention to cleanliness, organization, accuracy, and detail.
• Willingness to clean and maintain all areas of the café as part of the position.
• Ability to stand and move for extended periods and perform the physical responsibilities associated with restaurant and café service.
• Previous restaurant, café, bar, hospitality, or customer service experience is preferred but not required.

What Success Looks Like at SIP

Successful Server Team Members are hospitality-driven, dependable, attentive, clean, knowledgeable, and proactive. They notice the guest who needs help, the table that needs attention, the drink waiting to be delivered, and the teammate who needs support.

At SIP, everyone contributes to the guest experience. We work together, move with purpose, maintain high standards, and leave the space better than we found it.

Great hospitality. Great drinks. Clean spaces. Strong teamwork.

Pay: $12.15 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid training
• Referral program

Work Location: In person