Service Account Manager - Customer Success

CMK Resources is looking for a Service Account Manager to support a leading global storage company , driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.

Location: Riyadh, Saudi Arabia (Onsite 2–3 days a week, with frequent customer site visits)

Key Responsibilities:

• Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience.
• Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies.
• Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education.
• Act as a strong customer advocate—capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress.
• Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions.
• Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships.

Qualifications:

• Bachelor’s degree (or equivalent work experience required).
• ITIL certification strongly recommended; PMI or Six Sigma a plus.
• 8+ years of experience in customer success, professional services, or related roles.
• Must be proficient in both Arabic and English (spoken and written).

Skills & Competencies:

• Advanced escalation, stakeholder, and project management expertise.
• Strong influence, persuasion, and conflict resolution abilities.
• Excellent communication, presentation, and business writing skills.
• Deep technical understanding of enterprise IT environments and storage products.
• Strong analytical, organizational, and relationship management skills.