Service Administrator/Coordinator

Trojan Energy Systems, Inc. is a family-owned company, which specializes in designing, installing, and servicing advanced, energy efficient, state of the art boiler systems for: Hospital and Healthcare Facilities, Educational Complexes, as well as Industrial and Commercial Facilities.

In business for more than 30 years; we continue to grow through both existing divisions and the addition of exciting new ones. If you want to be part of a family, not just a company, and are looking for an opportunity that will allow you to grow, along with the company, then look no further. This is an exciting opportunity to join our team in the newly created Service Coordinator position. Trojan is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

SUMMARY

The Service Coordinator position will be the “face” and “voice” of the service department, interacting and coordinating with customers, vendors, technicians, salespeople, management and other departments. They will be responsible for moderately complex planning, coordination, administration, and scheduling of the activities of field technicians, by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Interact with customers by phone and email regarding needs, such as requests for technical service, part orders and issue resolution, based on information gathered from other departments or project knowledge.
• Coordinate service resources; assist with assigning team members to service calls and projects providing them with appropriate paperwork and coordinating process of returned documentation.
• Support scheduling/ordering of materials, sub-contractors, and equipment based on project needs.
• Coordinate with the parts department to verify availability of parts and equipment to ensure scheduled work can be completed.
• Coordinate scheduling/shipping of vehicles, parts, and equipment requiring repairs/service.
• Assist with the review of project and completed service call documentation to create and file paperwork to close-out as needed.
• Maintain customer satisfaction by investigating concerns and special requests, addressing them or routing them to the correct person when necessary.
• Review service requests from customers or other departments and records type and scope of service to be performed in service management system, generating work orders as necessary.
• Log service start-up and service work requirements in job tracking system.
• Responsible for generating, interpreting, and printing various reports and documents.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two years or greater related experience preferred. All candidates with strong administrative, computer, and organizational skills will be considered.

COMPUTER SKILLS

Ability to use Microsoft Word and Excel effectively with little or no assistance. Familiar with contact management software such as Outlook. Construction/Service management software experience preferred. Preference will be given to candidates with ComputerEase experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

BENEFITS

Medical, Dental, Vision, Accident, Short Term Disability, Long Term Disability and Life Insurance, Paid Time Off (PTO), holiday pay, 401k, and Profit Sharing.

SCHEDULED HOURS/LOCATION

Primarily Monday through Friday 7:30 am to 4:30 pm, with flexibility to work additional hours as necessary. This is an on-site position in Castleton-on-Hudson, NY; remote workers will not be considered.

No phone calls or recruiters, please. Trojan Energy Systems (TES) is not seeking assistance from recruiters for this position. All unsolicited resumes submitted by recruiters to any employee of TES, via any method for this, or any position will be deemed the sole property of TES. No fee will be paid in the event a candidate is hired by TES as a result of the unsolicited referral.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Language:

• English (Required)

Ability to Commute:

• Castleton-on-Hudson, NY (Required)

Ability to Relocate:

• Castleton-on-Hudson, NY: Relocate before starting work (Required)

Work Location: In person