Service Advisor

We are seeking a professional, customer-focused Service Advisor to act as the liaison between customers and our garage team. You will be responsible for greeting customers, understanding their vehicle needs, explaining services, preparing job cards, providing estimates, and ensuring smooth communication between the workshop and the client. Your goal is to deliver excellent customer service while maximizing the efficiency and productivity of the workshop.

Key Responsibilities:

• Greet customers in a professional and friendly manner
• Listen to customer concerns and accurately document vehicle issues
• Provide service and repair estimates based on customer needs and workshop diagnostics
• Create and manage work orders/job cards for mechanics and technicians
• Schedule service and repair appointments
• Maintain clear communication with technicians and customers throughout the repair process
• Upsell additional services when appropriate (e.g., maintenance, inspections)
• Notify customers of completion, delays, or changes in repair work
• Handle customer complaints or escalate issues to management
• Manage invoicing, payments, and warranty documentation
• Maintain records of services, parts, and customer interactions

Requirements:

• Proven experience in a customer service or automotive-related role (preferred)
• Strong communication and interpersonal skills
• Basic knowledge of automotive systems and services
• Ability to explain technical issues in a way customers understand
• Proficient with computers and service management systems
• Strong organizational and multitasking skills
• High school diploma or equivalent (automotive qualification is a plus)
• Valid driver’s license (if required)

Key Skills:

• Customer service
• Automotive knowledge
• Problem-solving
• Time management
• Sales and upselling
• Team coordination
• Computer literacy (DMS or garage software experience is a bonus)

Job Type: Full-time