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Service Advisor

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Job Title: Service Advisor

Location: Ras Al Khaimah
Job Type: Full-Time

About Us:
Auto Nation Services is a trusted Premium cars service centre dedicated to delivering exceptional customer service and high-quality vehicle maintenance and repair solutions. We are seeking a motivated and professional Service Advisor to join our team and serve as the key link between our customers and workshop Supervisor.

Job Summary:

The Service Advisor will greet customers, assess their service needs, and ensure a smooth and efficient repair process from start to finish. This role requires excellent communication, organizational, and problem-solving skills to provide an outstanding customer experience.

Key Responsibilities:

  • Greet customers and listen to their concerns about their vehicles
  • Create detailed service orders and explain repair recommendations clearly
  • Communicate effectively between customers and the service team
  • Provide accurate estimates of repair costs and completion times
  • Follow up on vehicle status and keep customers informed throughout the process
  • Ensure customer satisfaction by resolving any service-related issues promptly
  • Maintain accurate service records and documentation
  • Promote additional services or maintenance when appropriate

Qualifications:

  • Arabic speaking is mandatory
  • Diploma or Bachelor’s Degree required (automotive or related field preferred)
  • Previous experience as a Service Advisor or in a customer service role (automotive industry experience preferred)
  • Strong communication and interpersonal skills
  • Basic understanding of automotive systems and repair terminology
  • Ability to multitask and stay organized in a fast-paced environment
  • Computer literacy (experience with dealership management systems is a plus)

Benefits:

  • Employment Visa for self as per company policy
  • Sharing Accommodation
  • Transportation (From company accommodation)
  • Air ticket once in every two years as per company policy
  • Medical Insurance (As per Grade)

Languages:

  • Arabic – Mandatory
  • English – Preferred/Required for communication and documentation

Job Type: Full-time

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