Service Advisor

Job Title: Service Advisor

Location: Ras Al Khaimah
Job Type: Full-Time

About Us:
Auto Nation Services is a trusted Premium cars service centre dedicated to delivering exceptional customer service and high-quality vehicle maintenance and repair solutions. We are seeking a motivated and professional Service Advisor to join our team and serve as the key link between our customers and workshop Supervisor.

Job Summary:

The Service Advisor will greet customers, assess their service needs, and ensure a smooth and efficient repair process from start to finish. This role requires excellent communication, organizational, and problem-solving skills to provide an outstanding customer experience.

Key Responsibilities:

• Greet customers and listen to their concerns about their vehicles
• Create detailed service orders and explain repair recommendations clearly
• Communicate effectively between customers and the service team
• Provide accurate estimates of repair costs and completion times
• Follow up on vehicle status and keep customers informed throughout the process
• Ensure customer satisfaction by resolving any service-related issues promptly
• Maintain accurate service records and documentation
• Promote additional services or maintenance when appropriate

Qualifications:

• Arabic speaking is mandatory
• Diploma or Bachelor’s Degree required (automotive or related field preferred)
• Previous experience as a Service Advisor or in a customer service role (automotive industry experience preferred)
• Strong communication and interpersonal skills
• Basic understanding of automotive systems and repair terminology
• Ability to multitask and stay organized in a fast-paced environment
• Computer literacy (experience with dealership management systems is a plus)

Benefits:

• Employment Visa for self as per company policy
• Sharing Accommodation
• Transportation (From company accommodation)
• Air ticket once in every two years as per company policy
• Medical Insurance (As per Grade)

Languages:

• Arabic – Mandatory
• English – Preferred/Required for communication and documentation

Job Type: Full-time