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Job Title: Service Advisor

Experience: 2-4 years (UAE)

Location: Abudhabi, UAE

Age below 40

Job Responsibilities:

  • Greet customers, prepare estimates, and schedule appointments.
  • Analyzed the work orders and discussed work with supervisors.
  • Prepare invoices.
  • Perform vehicle diagnostics.
  • Handle customer calls and respond to email inquiries.
  • Record customer vehicle service issues in company database.
  • Resolve customer complaints and minor customer service issues.
  • Perform customer follow-up contact to ensure customer satisfaction.
  • Schedule vehicle service appointments.
  • Welcome customers and make general assessments of vehicle issues.
  • Work to ensure customer satisfaction and handle customer issues.
  • Promote the service facilities to increase repeat business.
  • Perform after-sales follow-ups and develop strong relationships.
  • Guide employees in handling difficult and complex problems and in resolving escalating complaints and disputes.

Job Qualifications:

  • Bachelors degree or equivalent
  • Dealership Service Advisor experience required
  • Strong communication skill in English, Hindi & Urdu
  • Skilled at articulating customer issues with auto staff
  • Adapt at handling customer complaints in a professional efficient manner
  • Must have a valid UAE driving license

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

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