Service Advisor

Job Title: Service Advisor

Experience: 2-4 years (UAE)

Location: Abudhabi, UAE

Age below 40

Job Responsibilities:

• Greet customers, prepare estimates, and schedule appointments.
• Analyzed the work orders and discussed work with supervisors.
• Prepare invoices.
• Perform vehicle diagnostics.
• Handle customer calls and respond to email inquiries.
• Record customer vehicle service issues in company database.
• Resolve customer complaints and minor customer service issues.
• Perform customer follow-up contact to ensure customer satisfaction.
• Schedule vehicle service appointments.
• Welcome customers and make general assessments of vehicle issues.
• Work to ensure customer satisfaction and handle customer issues.
• Promote the service facilities to increase repeat business.
• Perform after-sales follow-ups and develop strong relationships.
• Guide employees in handling difficult and complex problems and in resolving escalating complaints and disputes.

Job Qualifications:

• Bachelors degree or equivalent
• Dealership Service Advisor experience required
• Strong communication skill in English, Hindi & Urdu
• Skilled at articulating customer issues with auto staff
• Adapt at handling customer complaints in a professional efficient manner
• Must have a valid UAE driving license

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month