Service Advisor

Duties

1. Greet customers and schedule service appointments, assessing customer needs and vehicle issues.

2. Create detailed job cards and ensure accurate recording of customer concerns and service

requirements.

3. Provide service estimates, explain repair details and timelines, and obtain necessary approvals.

4. Coordinate with technicians to monitor service progress and ensure timely completion of work.

5. Communicate regularly with customers to update them on vehicle status and any additional issues discovered.

6. Ensure customer satisfaction by resolving complaints and following up after service completion.

7. Maintain records of services, parts, labor, and other documentation in accordance with company

procedures.

8. Adhere to policies and procedures related to health and safety, quality control, and customer service standards.

9. Be flexible with work hours in order to meet customer demands during peak periods, holidays, or emergencies.

Personal Characteristics

- Excellent communication and interpersonal skills

- Strong customer service orientation and professionalism

- Good organizational and time-management abilities

- Ability to understand technical information and explain it clearly to customers

- Problem-solving skills and attention to detail

- Calm and composed under pressure

- Proficient in using service management software and Microsoft Office

- Basic understanding of vehicle systems and repair processes

To act as the primary point of contact between customers and the service department, ensuring a high level of customer satisfaction by coordinating vehicle service appointments, providing accurate service estimates, and maintaining effective communication throughout the repair process.