Service advisor

• Greet drivers or clients and record vehicle complaints or service needs accurately.
• Open job cards with complete vehicle and service details.
• Inspect vehicles and confirm reported issues in coordination with technicians.
• Prepare cost and time estimates and obtain necessary approvals.
• Coordinate with insurance companies for accident repairs, including claim registration, documentation, and follow-up.
• Submit required photos, damage reports, and repair estimates to insurers.
• Track and follow up on pending insurance approvals to avoid delays.
• Liaise with surveyors and ensure clear communication between the workshop and insurance providers.
• Ensure completed insurance repair jobs are invoiced correctly and documented.
• Keep stakeholders updated on job status, especially delays due to insurance.
• Conduct final inspections and ensure cleanliness and readiness of vehicles before delivery.
• Maintain accurate records of services, parts, and labor used.
• Promote preventive maintenance and additional services where applicable.
• Assist in daily service reporting and ensure service standards are met.

Job Type: Full-time