Customer service

We are looking for a motivated and friendly Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide product and service information, and resolve issues in a professional and timely manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, WhatsApp, and social media.
• Provide accurate information about products, services, pricing, and order status.
• Handle complaints professionally and provide appropriate solutions.
• Process customer orders and update records in the system.
• Follow up with customers to ensure satisfaction.
• Coordinate with sales, production, and delivery teams when needed.
• Maintain a positive and professional attitude at all times.
• Assist in administrative tasks related to customer accounts.

Qualifications & Skills:

• Previous customer service experience is preferred.
• Excellent communication skills in English (Arabic is an advantage).
• Strong problem-solving and multitasking abilities.
• Ability to remain calm under pressure.
• Basic computer skills (email, spreadsheets, CRM systems).
• Professional, polite, and customer-focused personality.

Work Environment:

• Full-time position.
• Fast-paced, team-oriented work environment.
• Training will be provided.

Why Join Us?

• Supportive team and friendly work culture.
• Opportunity to grow within the company.
• Competitive salary and benefits.

Job Type: Full-time

Pay: QAR2,500.00 - QAR5,000.00 per month