Service Advisor - Automotive Experience

· Perform write-up of job card, this will include entering the customer information: name, address, telephone numbers, date and description of Customer concerns.

· Coordinate with the Foreman to determine the amount of work needed on the vehicle and prepare job card.

· Obtain the Customer signature on the job card.

· Make preliminary evaluation whether work will be covered under warranty, Customer will pay, etc.

· Obtain prior repair approval from the Customer when required.

· Review Customer service history for indication that current repair requests have been noted / repaired previously.

· Advise the Customer on the type of service needed for the vehicle.

· Advise the Customer on the overall performance of the vehicle.

· Coordinate with Customer Relations Representative (After Sales) for solving Customers’ complaints.

· Perform other duties as requested by the Reception Supervisor/Service Manager.

Job Type: Full-time