Service Advisor- Tires

The Service Advisor plays a crucial role in ensuring the efficient operation of our Quick Service & Tire Service Center. They are responsible for managing customer interactions, assessing service needs, and coordinating service jobs with our team of technicians and mechanics. The Service Advisor is instrumental in achieving service targets, resolving customer issues, and optimizing resource utilization.

Role & Responsibilities:

1. Customer Interaction: Greet and assist customers in a friendly and professional manner. Listen to customer service requests and concerns attentively.

2. Service Assessment: Assess customer vehicles and service requirements accurately. Conduct preliminary inspections and recommend appropriate services.

3. Job Allocation: Assign service jobs to the team of technicians and mechanics based on skillset, workload, and job complexity. Ensure efficient bay allocation.

4. Service Targets: Work towards achieving daily, weekly, and monthly service targets by coordinating job schedules and optimizing resource utilization.

5. Quality Assurance: Monitor service jobs to ensure high-quality workmanship, adherence to service standards, and timely completion of tasks.

6. Issue Resolution: Address customer complaints, concerns, or issues promptly and professionally. Collaborate with the team to resolve any service-related problems.

7. Documentation: Maintain accurate records of customer interactions, service job details, and vehicle information. Prepare service invoices and documentation as needed.

8. Technical Knowledge: Stay updated on automotive service procedures, service offerings, and product knowledge to provide accurate information to customers.

9. Team Collaboration: Work closely with technicians, mechanics, and other service team members to facilitate smooth service operations.

10. Customer Education: Educate customers on the importance of regular vehicle maintenance, safety, and service recommendations.

11. Resource Management: Optimize bay and resource utilization to maximize service efficiency and minimize wait times.

12. Safety: Ensure compliance with safety protocols, including the use of safety equipment and the maintenance of a safe and clean working environment.

13. Continuous Improvement: Identify opportunities for process improvement, customer service enhancement, and cost control. Share feedback with management for consideration.

Qualifications:

· High school diploma or equivalent (Automotive technical training or certification is a plus).

· Proven experience in a similar role in the automotive or Tire service industry.

· Excellent customer service and communication skills.

· Strong organizational and multitasking abilities.

· Knowledge of automotive service procedures and terminology. Tires knowledge is an advantage.

· Proficiency in using computer systems and service management software.

· Ability to work in a fast-paced and dynamic environment.

· Team-oriented and collaborative attitude.

· Strong problem-solving skills

Knowledge of Arabic (advanced) language is a must.

Job Type: Full-time

Pay: KD300.000 - KD350.000 per month

Experience:

• Tire Service : 3 years (Preferred)

Language:

• Arabic (Preferred)