Service and Sales Coordinator for Business Customers Telecom

About the Company

At Dragonfly Internet, we’re all about taking flight and helping communities soar with faster, more reliable internet—especially in areas where connectivity has long been out of reach. With our cutting-edge fixed wireless and fiber technologies, we’re transforming the online experience for rural homes and businesses. As we grow, we’re looking for team members who are ready to support that mission—people who thrive on connection, communication, and coordination.

About the Role

We’re seeking a dynamic, detail-oriented Service and Sales Coordinator for Business Customers to join our team. This role bridges the gap between customer service, sales, and project coordination, ensuring our business clients receive timely, seamless support from initial inquiry through service activation and beyond. This role requires strong communication skills, an understanding of business-class internet and voice services, and the ability to manage multiple tasks with efficiency and professionalism.

Responsibilities

Customer Service & Sales Support

• Serve as a primary point of contact for business customers, responding to inquiries via phone, email, and CRM platforms
• Support sales representatives with lead follow-up, proposal preparation, and order processing

Project Coordination

• Manage customer onboarding projects, including service installations, upgrades, and account transitions
• Coordinate with technical and field teams to ensure timely service delivery and updates
• Track project timelines and proactively communicate status with internal teams and clients

Telephony & Service Expertise

• Maintain working knowledge of Dragonfly's business internet and voice (VoIP) solutions
• Assist customers with basic troubleshooting, account changes, and billing questions related to business voice services
• Liaise with network operations and technical support teams for escalated telephony or provisioning issues

Administrative & Operational Support

• Maintain accurate and up-to-date records in CRM and billing platforms
• Generate and manage service contracts, sales quotes, and service order documentation
• Assist with invoicing and contract renewals for business accounts

Qualifications

• 2+ years’ experience in a customer service, sales support, or project coordination role (preferably in telecom or broadband)
• Familiarity with business internet, voice/VoIP services, and telephony terminology
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills
• Proficiency with CRM software, Microsoft Office, and Google Workspace
• Ability to work independently and collaboratively in a fast-paced environment

Preferred Skills:

• Experience working with broadband service providers or managed services
• Familiarity with provisioning tools, VoIP platforms, or PBX systems
• Experience supporting small-to-medium businesses (SMBs)

Pay range and compensation package

• Competitive Salary
• Health, Dental, and Vision Insurance
• Paid Time Off & Holidays
• Continuous Learning Opportunities
• Free Tuition at a local leading university
• Employee Discounts on Internet Services
• Free swag

Equal Opportunity Statement

SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Seniority Level

• Entry Level to Associate Level

Industry

• Telecommunications

Employment Type

• Full-time on site in Opelika, AL

Job Functions

• Marketing
• Administrative
• Microsoft Office
• CRM Software
• Telephony
• Broadband