Service and Support Administrator (Case Management)

As an SSA you will coordinate eligibility for Board services, assess individual needs, facilitate the development and implementation of individual service plans, establish budgets based on the individual’s assessed needs and preferred ways of meeting those needs. Much of this position is processing paperwork. Maintaining an active caseload and achieving targeted billing objectives are vital to success in this role. Assisting individuals in choosing providers, ensuring that services are effectively provided, facilitating team meetings (including those that may be adversarial in nature), and reaching agreement on needed services and support for individuals is also part of an SSA’s role. You must be able to meet on-going monitoring responsibilities and implementation of individualized service plans. Incorporating the results of quality assurance reviews, and identified trends and patterns into amendments of an individual’s service plan will also play a part in success as an SSA. You will review any Unusual and Major Unusual Incidents for trends and patterns and take a lead role in solving problems identified. The ability to meet timelines and deadlines, track and resolve complaints, complete appropriate documentation, and process agency referrals in a timely manner are vital to this role. During designated rotations, you will be responsible for crisis intervention services by monitoring and responding to phone calls, as necessary. Success in this roll requires regular and punctual attendance, efficient computer and software skills, and the ability to maintain effective organizational systems. You must be willing to learn and possess the knowledge, values, attitude, and skills required to contribute to a trauma-informed community.

Skills

• Strong background in behavioral health, social work, or related fields with experience in crisis management
• Excellent organization, communication, and time management skills with the ability to meet deadlines consistantly
• Ability to handle sensitive situations with professionalism and empathy while maintaining confidentiality and building rapport with diverse populations
• Skilled in using case management software and documentation tools effectively
• EOE

Pay: $50,306.00 - $55,345.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Ability to Commute:

• Batavia, OH 45103 (Required)

Ability to Relocate:

• Batavia, OH 45103: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Batavia, OH 45103