Service Associate (female)

Job Summary:

The Service Associate is responsible for delivering excellent customer service by managing front counter operations, assisting in cashier duties, serving customers, and ensuring a welcoming dining experience. This role requires a multi-skilled individual who can efficiently handle guest interaction, order processing, and service support.

Key Responsibilities:

Customer Service & Guest Handling

• Greet and welcome customers in a polite and professional manner
• Assist customers with menu selection and provide recommendations
• Ensure a positive dining experience for all guests
• Act as a GROby engaging with customers and addressing their needs

Order Taking & Counter Management

• Take accurate customer orders at the counter
• Coordinate with kitchen staff to ensure timely order preparation
• Maintain cleanliness and organization of the front counter area

Cashier Support

• Assist the cashier in billing and payment handling
• Ensure accuracy in order punching and billing
• Handle basic transactions when required

Serving & Floor Support

• Serve food and beverages to customers efficiently
• Monitor tables and ensure cleanliness and proper setup
• Support overall floor operations during peak hours

Upselling & Sales Support

• Promote ongoing deals, add-ons, and special items to customers
• Encourage upselling to increase average order value
• Maintain knowledge of menu items, combos, and promotions

Complaint Handling

• Handle customer complaints calmly and professionally
• Escalate serious issues to the supervisor/manager when necessary
• Ensure quick resolution to maintain customer satisfaction

Teamwork & Coordination

• Work collaboratively with kitchen and front-of-house staff
• Support team members during rush hours
• Maintain a positive and cooperative work environment

General Responsibilities

• Follow all company SOPs, hygiene, and safety standards
• Maintain personal grooming and professional appearance
• Perform any other task assigned by the Manager or Management as required

Skills & Requirements:

• Good communication and interpersonal skills
• Customer-focused attitude with a friendly personality
• Ability to work in a fast-paced environment
• Strong teamwork and coordination skills
• Sales-oriented mindset (upselling ability preferred)

Application Question(s):

• Are you comfortable working in a restaurant/fast-food environment?
• Are you comfortable interacting with customers on a daily basis?

Work Location: In person