Service BDC Representative

One of south Florida’s most successful auto dealer, Bev Smith Kia is looking to add a Service BDC agent to the team!

Responsibilities:

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script
• Make outbound calls to generate appointments
• Confirm appointments, and reschedule missed appointments
• Log customer information, and update CRM
• Responsible for helping to drive traffic to our dealerships

Qualifications:

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred
• Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident and go-getter personality
• Must be dependable and punctual
• Must be process-driven, coachable, and trainable
• Strong computer and Internet skills
• Ability to work Mondays through Saturdays, and evenings
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Job Type: Full-time

Pay: From $14.00 per hour

Work Location: In person