Service Care Technician (Watchmaker), Dubai

Position

Mission :

Perform Effective and efficient repairs to the relevant product category in line with Bvlgari Service Care Standards respecting cost, quality and lead time objectives

PROFILE

• Perform technical repairs to the assigned product category: dismounting, reconditioning, component exchange, polishing, cleaning, and reassembling (encasing), quality check
• Able to work autonomously in a team or independently.
• Define the authenticity and reparability of the product and provide technical evaluation, including the definition of the spare parts needed
• Register repair data (e.g. cost estimate, spare parts needed) and track/update the repair process status in the relevant system (where applicable)
• Give Contribution in evaluating the type of repair/ technical intervention to be performed.
• Cooperate with the Head Of / Supervisor in regards with all the relevant repairs.
• Deliver all the assigned repairs as per the schedule provided by the Supervisor.
• Experience working on SAP system is a plus.
• Ability to perform movement overhaul of Automatic and Quartz movements.

Technical skills :

• Knowledge of manufacturing and repair processes for the assigned product category
• Knowledge of repair techniques and tools for the assigned product category
• Knowledge of product structure and materials

Soft Skills :

• Customer Orientation
• Excellence Orientation
• Operational Effectiveness
• Role Competencies