Service Center Incharge – Head Office (North Region)

Sigma Refrigeration Limited, a leading home appliances manufacturer, is looking for a competent and proactive Service Center Incharge to oversee and manage all North Regional Service Centers, ensuring smooth operations and excellent customer support after sales.

Key Responsibilities

• Supervise and coordinate activities of all North Region Service Centers.
• Ensure timely resolution of customer complaints and after-sales service issues.
• Monitor and improve service quality, response time, and customer satisfaction.
• Ensure proper documentation of complaints, service records, and warranty claims.
• Coordinate with technical teams for spare parts, repairs, and issue escalation.
• Conduct periodic visits to service centers to review operations and staff performance.
• Prepare monthly service performance reports for management review.
• Implement company SOPs and ensure compliance with service standards.
• Train, guide, and support service center staff to improve efficiency and service quality.

Qualification & Experience

• Bachelor’s degree (Engineering / Management / Technical background).
• 3–5 years of experience in after-sales service operations, customer service, or service center management (Home Appliances / Electronics industry).
• Strong leadership and communication skills.
• Willingness to travel within the region when required.

Job Type: Full-time

Experience:

• Service Center/After Sales: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person