Service & Contracts Manager

MAIN PURPOSE OF THE POSITION

To lead and manage service contracts and supplier relationships within the supply chain function, ensuring optimal performance, compliance, and value delivery across all service-related procurement activities.

JOB OBJECTIVES

1. Manage Service Contracts Lifecycle: Oversee the end-to-end process of service contracts including drafting templates ,clauses and terms & conditions, negotiation, execution, and renewal.
2. Supplier Relationship Management: Build and maintain strong relationships with service providers to ensure high-quality delivery and continuous improvement.
3. Performance Monitoring: Establish KPIs and SLAs to monitor and evaluate supplier performance and contract compliance.
4. Risk Mitigation: Identify and manage risks associated with service contracts, ensuring appropriate controls and contingency plans are in place.
5. Support Strategic Sourcing Initiatives: Collaborate with procurement and end-users to align service contracts with strategic sourcing goals.
6. Ensure Regulatory and Policy Compliance: Ensure all service contracts adhere to internal policies and external regulatory requirements.
7. Drive Cost Optimization: Identify opportunities for cost savings and efficiency improvements through effective contracting and contract management.
8. Lead Dispute Resolution: Manage disputes and claims related to service contracts, coordinating with legal and operational teams as needed.
9. Develop Contract Management Frameworks: Implement standardized processes, templates, and tools for managing service contracts.

QUALIFICATIONS AND WORK EXPERIENCE

Formal Qualifications/Education

Bachelor's degree in Supply Chain, Business Administration, Engineering, or related field - Essential

Advanced degree (e.g., MBA or Master’s in Contract Management) is advantageous - Preferred

Relevant certifications:

• Certified Commercial Contracts Manager (CCCM) or Certified Professional Contracts Manager (CPCM) by NCMA - Preferred
• Certified Professional in Supply Management (CPSM) - Preferred
• Six Sigma or Lean Management certification is a plus - Preferred
• Legal certifications or diplomas in contract law or procurement law - Preferred

Job Related Work Experience

Work experience in contracting and contract management, preferably in the energy, gasification, or power production industry - 10+Years Essential

Experience working with large-scale and complex supply chain contracts, including MRO contracts - Essential

Proven experience in negotiating high-value contracts with global suppliers and contractors - Essential

Hands-on experience in risk management, regulatory compliance, and dispute resolution - Essential

Experience working with large-scale and complex supply chain contracts, including EPC (Engineering, Procurement, and Construction) contracts - Preferred

Job-Related Knowledge and Skills

Understanding of gasification processes, power production operations, and supply chain requirements - Aware

Knowledge of commercial and legal aspects of MRO contracts, EPC contracts, procurement laws, and international trade regulations - Proficient

In-depth understanding of risk assessment methodologies, compliance requirements, and dispute resolution processes - Advanced

Expertise in drafting, reviewing, and negotiating commercial contracts to safeguard organizational interests - Expert

Proficiency in navigating legal frameworks, international trade laws, and industry-specific regulations - Proficient

Familiarity with contract management software (e.g., Icertis, Ariba) - Proficient

Competence in using ERP systems and document management tools - Proficient

High integrity and adherence to ethical practices in all contractual dealings - Advanced

Problem solving and analytical skills - Proficient

Written and verbal communication skills - Proficient

Interpersonal skills - Proficient