Service Coordinator

Job Title: Service Coordinator

Location: Dubai, UAE
Company: Master Systems

Job Summary:

We are seeking a proactive and detail-oriented Service Coordinator with experience or interest in the marine industry to support our sales team and ensure smooth day-to-day operations. The Sales Coordinator will play a key role in managing customer accounts, preparing quotations, processing orders, and liaising with internal teams to deliver excellent customer service.

Key Responsibilities:

• Coordinate and support the sales team in managing day-to-day operations and customer relationships.
• Prepare and follow up on quotations, sales orders, and shipping documentation.
• Act as the main point of contact for customer inquiries, providing accurate information on products, pricing, and lead times.
• Liaise with procurement, logistics, and technical departments to ensure timely delivery of marine equipment, parts, and services.
• Maintain and update customer records, order details, and sales pipeline in the CRM system.
• Assist in preparing sales reports, forecasts, and presentations for management.
• Monitor and track order progress, shipping schedules, and invoicing to ensure customer satisfaction.
• Support the coordination of after-sales service, warranty claims, and spare parts orders when necessary.
• Stay updated on industry trends, products, and technical specifications relevant to the marine sector.

Requirements:

• Btech in ECE, EEE, Maritime Studies, Engineering, or a related field.
• Proven experience in sales coordination, preferably in the marine, shipping, or offshore industry.
• Strong understanding of marine equipment, systems, or services is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a cross-functional team.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for career development within the marine industry.
• A dynamic and supportive work environment.

To Apply:
Please send your updated CV to namitha@mastersystems.com with the subject line: Application – service coordinator

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Location:

• Dubai (Required)

Willingness to travel:

• 25% (Preferred)