Service Coordinator

Join a High-Performance HVAC Team Built on Integrity, Excellence, and Growth

We're seeking a proactive and detail-driven Service Coordinator to support our HVAC operations — someone who thrives in a fast-paced, customer-focused environment and is passionate about keeping teams and systems running smoothly.

This isn’t just a scheduling job — it’s a pivotal role that supports both our technicians and our customers, ensuring every HVAC service call, maintenance visit, and repair is handled with precision and care.

Our Core Values

We live by five core values that define our culture and our commitment to excellence:

• Integrity: Do the right thing, even when no one is watching
• Well-being: Prioritize safety and health — for our team and our customers
• Craftsmanship: Be a professional in everything you do, striving for mastery
• Teamwork: Stand together to serve each other and our customers
• Growth Mindset: Never stop improving — yourself, your team, or the company

What You'll Do

As our Service Coordinator, you’ll be the communication hub between customers, technicians, and internal teams. You’ll ensure schedules are optimized, customers are informed, and service is delivered on time and with excellence.

Customer Support & Service Promotion

• Deliver outstanding customer communication — by phone, email, and in person
• Promote planned HVAC maintenance and energy efficiency services

Scheduling & Technician Coordination

• Schedule planned maintenance and service calls for residential HVAC customers
• Keep technician dispatch boards up to date and accurate
• Manage after-hours service schedules and communicate with the on-call team
• Block schedules for technician time off and ensure full coverage

Work Order & System Management

• Create and update customer records in our Vision software
• Enter and manage planned maintenance agreements
• Create and manage work orders for diagnostics, repairs, and follow-ups
• Ensure work orders move efficiently through completion and invoicing stages
• Generate purchase orders and track HVAC parts for repairs
• Schedule follow-up visits once parts arrive
• Coordinate with the warehouse for service and maintenance item pickups

Who You Are

You’re organized, calm under pressure, and love being the go-to person who keeps things moving. You have a strong service mindset and a deep respect for your team and your customers.

You’ll thrive in this role if you:

• Demonstrate a commitment to safety and our core values
• Are approachable, team-oriented, and a clear communicator
• Take pride in supporting field technicians so they can deliver great service
• Hold yourself accountable and take initiative without needing to be asked
• Are eager to learn, grow, and find ways to improve systems and processes
• Think like a problem-solver and always have a backup plan

What Success Looks Like

• Customers feel heard, valued, and well-informed
• Technicians arrive at jobs fully prepared and on time
• Service workflows are smooth, efficient, and profitable
• You’re a trusted team member who others count on daily

Ready to Help Us Deliver HVAC Excellence?

If you want to be part of a company where your work matters, your team has your back, and there's always an opportunity to grow — apply today. Let’s build something great together.