Service Coordinator

About Us

Cox Door Company is a family-owned commercial & residential garage door and dock equipment company serving the greater Charlotte area. We primarily serve end-user customers, property managers, and general contractors who rely on us for fast, professional, and dependable service.

We have been in business since 1987 and growing, and we take pride in providing outstanding service while maintaining a team-first culture. Our environment requires initiative, accountability, and collaboration. We’re looking for someone who wants a long-term home — not just another job.

Position Overview

We are seeking a detail-oriented, relationship-focused Commercial Service Coordinator to manage service calls, support technicians, and ensure customer needs are handled efficiently and professionally.

This role is central to our operations and works closely with our Operations Manager, service technicians, customers, and vendors. You will help coordinate 4 to 6 commercial technicians, handling 5–10 service calls per day.

This is an in-office position.

Key Responsibilities

• Answer incoming service calls and emails from commercial customers
• Prioritize emergency and routine service needs independently
• Schedule and dispatch technicians using Field Service Management Software
• Order parts and coordinate with vendors
• Create and send service quotes and estimates
• Adjust margins appropriately within company guidelines
• Collaborate with sales and operations for larger pricing decisions
• Prep service tickets for invoicing and ensure documentation accuracy
• Maintain proactive communication with customers and technicians
• Help improve internal systems and processes

What We’re Looking For

Required:

• Minimum 3 years of experience in service coordination, dispatching, or similar operations role
• Strong organizational and multitasking skills
• High attention to detail
• Professional, relationship-oriented communication style
• Ability to thrive in both reactive and structured environments
• Strong initiative and problem-solving ability

Strongly Preferred:

• Commercial dock and door industry experience
• Construction or service-based company background
• Experience with FSM sofware or other order management/scheduling tools
• Experience creating service estimates and quotes

Who Will Succeed Here

• Someone who takes ownership without being micromanaged
• A problem solver who can think outside the box
• A team player who communicates well with field technicians
• Someone comfortable working in a small company where everyone contributes
• A long-term professional who values stability and growth

Compensation & Benefits

• Salary: $50,000 – $70,000 depending on experience
• Health Insurance
• Paid Time Off
• Sick Time
• Paid Holidays
• IRA Matching after 1 year
• 90-Day Introductory Period

Why Join Cox Door Company?

• Family-owned business with direct access to leadership
• Stable, essential service industry
• Opportunity to grow with a company focused on improvement
• Collaborative team environment
• Autonomy and decision-making responsibility

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How many years of service coordination or dispatch experience do you have?
• Do you have experience in commercial garage doors, dock equipment, or construction services?
• Have you created service estimates or quotes in a previous role?
• What software platforms have you used for scheduling, order management, or invoicing?

Work Location: In person