Service Coordinator

Hy-Tek Intralogistics

Job Description

Job Title: Service Coordinator

Department: Field Services

Supervisor: Service Manager

Job Purpose:

This position is primarily responsible for preparing and coordinating all paperwork for service work done in the field.

Essential Duties and Responsibilities:

• Process and file mechanic’s paperwork.
• Create invoices and follow through with all service billing.
• Provide customer support by answering service calls.
• Responsible for preparing service orders for customers.
• Provide written quotes for service technicians.
• Assist with warranty claims.
• Performs other duties as assigned by supervisor.
  
  
  

Knowledge, Skills, and Abilities:

• High school diploma or equivalent is required.
• Must have various clerical skills such as: typing, data entry, filing, etc.
• Strong organizational, customer service and communication skills.
• Present a professional image to customers and vendors.
• Ability to work without direct supervision.
• High degree of responsibility and accountability.
• Ability to manage time effectively and adapt to quickly changing priorities.
  
  
  

Working Conditions:

• Required to work normal business house, typically 7:00 AM to 5:00 PM.
• Working in a stationary position for an extended period.
• Sitting and/or standing for long periods of time.
• This position is inside a climate-controlled environment.
• Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations. **