Service Coordinator / Dispatcher

Key Responsibilities:

• Scheduling & Coordination:
  • Coordinate and schedule service appointments for technicians based on customer needs and technician availability.
  • Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.
• Customer Interaction:
  • Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction.
  • Gather necessary information from customers to accurately assess service needs.
• Communication & Collaboration:
  • Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback.
  • Work closely with management to optimize service operations and implement best practices.
• Record Keeping:
  • Maintain accurate records of service calls, technician assignments, and customer interactions using COINS.
  • Prepare and submit reports on service performance and technician productivity.
• Technical Support:
  • Stay informed about company products and services to effectively communicate solutions to customers.

Qualifications:

• High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus.
• Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to successfully work autonomously and in group environments, with minimal supervision.
• Excellent verbal and written communication skills.
• Problem-solving skills with a customer-focused mindset.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and training
• A supportive team environment
• Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA