Service Crew, Cashier, Waiter - QSR

Job Title: Service Crew – QSR

Department: Operations
Reports To: Restaurant Supervisor / Store Manager

Job Purpose:

To provide excellent customer service, ensure smooth restaurant operations, maintain cleanliness and hygiene standards, and support kitchen and front-of-house activities to deliver a great guest experience.

Key Responsibilities:

Customer Service:

• Greet customers in a friendly and professional manner.
• Take accurate food and beverage orders using POS system.
• Serve food and beverages promptly and ensure customer satisfaction.
• Handle customer inquiries, feedback, or complaints courteously and report issues to the supervisor.

Operations:

• Assist in food preparation, assembling orders, and ensuring product quality as per company standards.
• Maintain stock levels at the counter and communicate shortages promptly.
• Support kitchen or delivery staff when required to ensure smooth flow of operations.
• Follow standard operating procedures (SOPs) for service and product handling.

Hygiene & Safety:

• Maintain cleanliness of workstations, counters, dining area, and restrooms.
• Adhere to food safety and hygiene guidelines (FHC/ISO standards if applicable).
• Ensure all equipment is clean, sanitized, and in proper working condition.

Teamwork & Company Values:

• Work collaboratively with team members and management to achieve sales and service targets.
• Uphold company image and maintain a professional appearance at all times.
• Participate in regular training programs and performance evaluations.

Job Type: Full-time