Service Delivery Director - ServiceNow

Senior Talent Partner - Cloud, DevOps & Infrastructure at Discovered Recognized by LinkedIn as one of the Top 25% Recruitment Companies Globally

ServiceNow Service Delivery Director - Leading Tech Consultancy - Abu Dhabi

Job Overview

We are seeking an experienced ServiceNow Service Delivery Director to lead the delivery and support of our client's enterprise ServiceNow solutions. This role involves leading a team of ServiceNow professionals, working closely with key stakeholders, and driving continuous improvement across service delivery operations.

What You'll Do

• Lead end-to-end delivery of ServiceNow solutions and services - on time, within scope, and within budget
• Manage and mentor a team of ServiceNow developers, administrators, and business analysts
• Act as the main point of contact for clients on ServiceNow service delivery matters
• Build and maintain strong client relationships, enhancing satisfaction and engagement
• Drive planning, execution, and monitoring of ServiceNow implementation projects
• Maintain project plans, schedules, budgets, risks, and stakeholder communication
• Monitor service performance, ensuring adherence to SLAs
• Implement quality assurance and continuous improvement processes
• Conduct service reviews, performance reporting, and proactive issue resolution

What We're Looking For

Education & Experience

• Bachelor's degree in Computer Science, IT, Business Administration, or related field (Master's a plus)
• Minimum 10+ years in IT service delivery or project management
• At least 7+ years focused on ServiceNow delivery in enterprise environments

Certifications (Required / Preferred)

• ServiceNow Certified System Administrator (CSA)
• Additional ServiceNow certifications (ITSM, CSM, HR, etc.) highly desirable

• Proven leadership and people management skills
• Strong client relationship and stakeholder management abilities
• Deep understanding of the ServiceNow platform and ecosystem
• Solid project management capabilities and tools proficiency
• Strong analytical and problem solving mindset
• Ability to work under pressure and meet tight deadlines
• Strategic thinker with a collaborative leadership style

Ready to lead ServiceNow delivery excellence? The role is urgent and we can secure an immediate start date. Candidates who are immediately available and already based in Abu Dhabi will be preferred.

Apply now to schedule a call and find out more!

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology and Consulting

Industries

• Information Services
• Technology
• Information and Media
• Software Development