Service Delivery Manager - Managed Services

Company Description

Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate.

As a technology-agnostic solutions partner, we are turning the potential of automation technology into impactful solutions across Policing, Central Government, Pharmaceuticals and Financial Services. Our pedigree in hyper-automation provides a competitive edge when we deploy solutions developed on Microsoft Power Platform, UiPath, and Blue Prism.

Robiquity is a straight-talking business built on experience and results. The growth we have realised across our client portfolio and sectors is attributable to the work ethic of our team, our commitment to partnership, and our shared values.

Your Opportunity

We are seeking an experienced Service Delivery Manager to oversee the successful delivery of IT, AI, Automation, and Low-Code services to our clients.

You will be accountable for service delivery excellence across the full lifecycle — from initial transition and onboarding, through steady-state operations, to continuous service improvement.

This role is pivotal to our growth strategy and will involve:

• Owning the service delivery and performance management of critical client engagements, ensuring SLA and KPI compliance.
• Leading Robiquity Managed Service teams using ITIL-aligned frameworks.
• Engaging directly with senior client stakeholders to manage expectations, escalations, and service governance.
• Forming part of the client account leadership team alongside the onsite services delivery managers and head of managed services to define service and account strategy.
• Supporting as needed in commercial management, including scope definition, service contracts, reporting, and financial management of accounts.
• Championing a positive service culture by applying Robiquity’s ethos and ensuring a “One Team” mentality across managed services teams.
• Coaching, mentoring, and supporting team members to deliver high-quality outcomes in both technical and non-technical areas.
• Identifying opportunities to extend service scope, introduce automation solutions, and secure long-term client growth.
• Supporting the wider business in developing new client propositions and market-facing content.

Our Requirements

We’re looking for a Service Delivery Manager who thrives in a consulting and fast-paced technology environment. If you can combine delivery leadership with a strong understanding of automation technologies, this could be the role for you.

Skills & Experience Required :

• 8+ years’ experience in managing IT/automation service delivery engagements within a consultancy or technology services environment.
• Proven team management skills with the ability to instill a “One Team” culture.
• Experience managing SLA/RAID items and handling senior stakeholder escalations.
• Strong commercial acumen: drafting Statements of Work (SOWs), change requests, and managing service finances.
• Hands-on exposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.
• Knowledge of RPA tools (UiPath, Blue Prism) and cloud platforms (Azure, AWS) is advantageous.
• Excellent communication, stakeholder engagement, and presentation skills.
• Ability to identify new opportunities within accounts and contribute to sales/pitches for additional Robiquity services.
• Previous consulting experience and leading service or development teams is essential.
• Previous experience in nearshore/ offshore operations and multiple locations teams is essential.

Benefits

This is an opportunity to join a company that will invest in you and your career.

We offer:

• Competitive package
• Opportunities for growth, certification, and professional development.
• A collaborative, supportive culture where you can thrive and make impact.

We are embarking on an incredible growth journey . Are you ready to join us?