Retail Store Manager

Company Brief:

Talaat Moustafa Retail (TMR), part of Talaat Moustafa Group (TMG), leads the Group’s expansion into Fashion Retail, Food & Beverage, and Entertainment, creating destinations that bring together style, taste, and experience. Driven by excellence and innovation, TMR is redefining how people shop, dine, and play — blending luxury, creativity, and culture into every detail.

Responsibilities

• Represent the brand by communicating its values and philosophy through all customer and team interactions.
• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Analyze sales trends, customer data, and competitor activity to identify new opportunities and improve performance.
• Manage the customer database to strengthen relationships and identify future selling opportunities.
• Prepare detailed reports on buying trends, customer requirements, and store performance.
• Ensure excellent service standards and high levels of customer satisfaction.
• Respond to customer complaints and concerns promptly and professionally.
• Ensure e-commerce orders are fulfilled accurately and within SLA timelines.
• Provide a clear vision to the team regarding business direction, store objectives, and key priorities.
• Coach and mentor team members, promoting continuous learning and a growth mindset.
• Monitor individual performance, conduct transparent evaluations, and implement performance improvement plans when needed.
• Motivate and support the sales team to meet sales objectives through effective communication, recognition, and guidance.
• Ensure compliance with all sales, operational, and HR policies and procedures.
• Oversee merchandise receiving, pricing, and visual display in line with brand VM guidelines.
• Monitor inventory levels, order replenishment, and manage stock accuracy.
• Maintain store compliance with legal, health, safety, and security standards.
• Coordinate floor coverage based on traffic data to ensure optimal customer service levels.
• Collaborate with internal teams to address and resolve any operational or compliance issues promptly.

Qualifications

• Very Good Command of English language
• High school diploma or equivalent qualification.
• Bachelor’s degree in Business Administration or relevant field preferred.
• A minimum of 4 years experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.