Service Delivery Manager / Project Manager

Digital Marketing Delivery Lead - Project Manager / Scrum Master

Location: Lahore Cantt, Pakistan (On-site)Reports To: Nabeel, Director of Growth & Performance (US-based leadership team)

About Digilatics

Digilatics is on a mission to redefine digital marketing in the USA. We specialize in Lead Generation across multiple digital channels, powered by our lead audit and tracking dashboard that lets clients see their Real Marketing ROI.

About the Role

At Digilatics, we don’t just run campaigns — we build growth engines. We’re looking for a Digital Marketing Delivery Lead who owns execution end-to-end, brings order to fast-moving work, and holds teams to a very high delivery standard.

This role is for someone who thrives on ownership, quality, and outcomes — not task coordination.

Non-Negotiable

We’re serious about this — no compromises:

• 7+ years of experience as a Project Manager in a digital marketing agency
• Strong command of core digital workflows: SEO, paid media, content, design, and web
• Proven ability to set realistic timelines and drive teams to deliver consistently
• Hands-on experience with ClickUp or similar project management tools
• Ability to push teams to perform at high standards, not just stay busy
• Must be comfortable rejecting sub-standard work
• Own delivery outcomes, not just task coordination
• Able to make day-to-day delivery decisions independently

Our Quality & Conversion Bar (Read Carefully)

At Digilatics, delivery quality is non-negotiable. Every asset we ship must serve a clear purpose and drive measurable engagement or conversion — including landing pages, websites, ad creatives, social posts, blogs, email campaigns, and automation flows.

This role is responsible for:

• Every deliverable must support engagement or conversion
• Acts as final quality gate before client delivery
• “Good enough” work does not ship

What You’ll Be Doing

• Own and lead delivery across SEO, paid media, social media, content, web, and automation
• Act as the central delivery owner between clients, internal teams, and leadership
• Translate client goals into clear plans, timelines, milestones, and tasks
• Identify risks early, remove blockers, and keep momentum high
• Ensure every deliverable meets Digilatics’ quality and performance standards
• Manage scope changes and shifting priorities without impacting delivery commitments
• Maintain clean documentation, trackers, and reporting for full visibility
• Lead or participate in client calls, status meetings, and delivery discussions
• Build a culture of accountability, ownership, and continuous improvement

Agile / Sprint-Based Execution

• Plan and manage sprint-based marketing execution
• Lead weekly sprint planning and backlog prioritization
• Run short daily or async check-ins to remove blockers
• Conduct retrospectives to improve speed and quality

Decision Authority

• Makes day-to-day delivery decisions within scope and timelines
• Escalates only for scope, budget, or strategic issues

What Proactivity Means at Digilatics

• Anticipating delivery risks before they become problems
• Flagging weak strategies or execution early
• Suggesting workflow or process improvements proactively
• Pushing teams when standards slip
• Improving timelines, outputs, or collaboration without being asked

Delivery KPIs Owned by This Role

• On-time and on-scope delivery rate
• Quality rework rate (lower is better)
• Client satisfaction and retention feedback
• Internal team adherence to timelines and standards

Required Expertise & Skills

• Strong understanding of digital marketing services and agency workflows
• Excellent project planning, coordination, and execution skills
• Experience with ClickUp, Asana, Jira, Monday, or similar platforms
• Confident communicator who can manage expectations and alignment
• Comfortable managing multiple projects without losing quality
• Organized, detail-focused, and process-driven
• Experience with international clients is a strong plus
• Experience applying Agile or Scrum principles in marketing delivery
• Strong sprint planning and backlog prioritization skills

This Role Is NOT for You If

• You need constant direction
• You avoid quality or deadline pushback
• You manage tasks instead of owning outcomes

Benefits & Growth

• Clear career progression path driven by performance
• Competitive salary aligned with responsibility
• Special recognition bonus (earned through delivery excellence)
• Health insurance
• Fitness & leisure facilities

Working Hours

06:00 PM – 03:00 AM PKTAligned with 08:00 AM – 05:00 PM ESTHours may adjust slightly during US daylight savings.

Equal Employment Opportunities

Digilatics is an equal opportunity employer. All employment decisions are based on merit, performance, and business needs within a respectful and inclusive work environment.

Job Type: Full-time

Pay: Rs300,000.00 per month

Application Question(s):

• Do you have past experience working in a Digital Marketing Agency? (Yes/No)
• Have you previously worked with American clients in a professional capacity? (Yes/No)
• How many total years of professional experience do you have in Project Management or Service Delivery? (Number)
• What is your current monthly salary in PKR? (Short Answer)
• Are you comfortable working in the US Eastern Time Zone shift (6:00 PM – 3:00 AM PKT)? (Yes/No)
• Are you currently based in Lahore? (Yes/No)

Work Location: In person