Job Description Summary

Service Delivery Specialist is responsible for driving service delivery, field parts inventory and service tools management processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure.
Responsibility to manage transportation and related logistics of goods and services to and from internal and/or external customers/suppliers.

Job Description

Roles and Responsibilities

• Establishing a smart service inventory in line with Global Parts Team’s strategy and ensuring availability of parts in local warehouses

• Managing installation and field tool inventory; purchase, loan, calibration & repair processes

• Driving data analysis and business case development for key projects

• Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service

• Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Services & General Operations Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

  
  Note:

  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information