Service Delivery Team Manager - Travel & Lifestyle Riyadh

Elevate the art of luxury service

Lead a high-performing team delivering bespoke experiences to Arabia's most discerning clientele.

Service Delivery Team Manager - Luxury Travel & Lifestyle Services

We are seeking a strategic and hands on leader to oversee the delivery of exceptional lifestyle services for our high net worth Arabic clientele. This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services.

What You'll Do

• Lead and develop a high performing team to deliver premium lifestyle experiences to Arabic HNW members
• Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction
• Collaborate across global teams, aligning service delivery with business objectives and industry trends
• Resolve high level escalations, ensuring swift, tailored solutions for our discerning clientele
• Drive continuous improvement, refining processes to exceed member expectations

Requirements Expertise & Industry Insight

• Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences
• Active awareness of Arabic luxury markets, ensuring service excellence and innovation
• Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards

Leadership & Team Development

• Strong people management skills, leading high performing teams across multiple locations
• A mentor and motivator, driving engagement, growth, and professional excellence
• Cross functional leadership experience, ensuring alignment across global teams

Service Excellence & Problem Solving

• Results driven mindset, focused on member satisfaction, efficiency, and SLAs
• Proactive problem solver, identifying and resolving roadblocks to enhance service quality
• Expert in customer care, confidently handling escalations and turning challenges into positive outcomes

Collaboration & Communication

• Professional Arabic & English language skills are essential
• Exceptional communication skills, engaging stakeholders across all levels
• Collaborative and adaptable, excelling in a fast paced, evolving environment

This role is perfect for a dynamic leader who thrives in a member focused, high performance environment, committed to innovation and continuous improvement.

This role is 100% office based.

Benefits

• A competitive salary depending on experience, plus a performance based bonus
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards - a lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to travel and work anywhere in the world
• Employee Discounts - access to lots of great travel and entertainment discounts as our clients' members would
• Be part of our global, dynamic, and inclusive team, with diversity at its core
• Genuine career opportunities within a dynamic and international company

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Net Worth and Ultra High Net Worth clients with their requests for leisure travel. Ten's goal is simple: to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.

Thank you for considering a career with us. Don't miss the opportunity to join our team! Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!