Technical Support Manager

We are currently searching for a Technical Support Manager to support our business development in Saudi Arabia . This is for our Smart Home brand IMOU (Pronounced: I-Moe).

1, Who Are We?

IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.

Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.

Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

Job Description

1.Offline and online training work

• Trainees: sales team, distributors, resellers, installers, and promoters.
• Typical training scenarios: new product launches, new customer development, quarterly regular training

2.Online technical question answering

• Service objects: distributors, resellers and installers
• Deal with typical problems: installation problems, links, video playback, etc.
• Processing method: Facebook, phone, chat software.

3.Offline technical support

• Service object: distributors, resellers and installers
• Typical scenario: Resolve technical problems on site and resolve product quality issues

4.Translation

• Sorting out localized user guidance materials
• General issues, quick installation manuals in local language, and operation video shooting

5.Product promotion

• Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
• Main role: product presentation, technical solutions, sample booth setting

6.App operation and promotion:

• Partner App: update the product material, promote the App to resellers and installers

Job Requirement

• 3-year experience in the technical support position .
• Have deep knowledge in IT/CCTV/Technology products.
• Familiar with CCTV ,smart home ,wifi Camera industry.

Qualifications

• Bachelor degree of technical or related field;
• Good English and Arabic reading, writing and speaking;
• Good interpersonal, written oral communication and presentation skills;
• Customer-oriented;
• Accustomed to frequent business trips.