Service Desk Analyst

We are looking for a customer-focused and proactive Service Desk L1 Support Analyst to provide first-level IT support in an enterprise environment. The role involves handling incidents and service requests, performing basic troubleshooting, and ensuring timely escalation to Level 2 teams while adhering to defined IT service processes.

Experience Requirement

0–2 years of relevant experience in IT End User Services, Service Desk, or On-site Support.

Experience in an enterprise environment preferred.

Freshers are Welcome.

Key Responsibilities

Log, track, and manage incidents and service requests using ITSM tools.

Perform basic troubleshooting for laptops, desktops, printers, and peripherals.

Ensure accurate ticket documentation and timely updates.

Escalate unresolved or complex issues to L2 support teams.

Maintain asset inventory records and perform basic compliance checks.

Provide professional and effective communication to end users .

Required Technical Skills

Working knowledge of Windows OS and basic macOS.

Familiarity with MS Office / Microsoft 365.

Basic networking concepts (LAN, Wi-Fi, VPN).

Awareness of endpoint security and antivirus tools.

Good communication and customer service skills.

Preferred Certifications

ITIL Foundation (preferred)

Microsoft Fundamentals or equivalent certification

Interested candidates can share their updated resume to prerana@xevyte.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹320,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person