Service Desk Analyst

Description:

Information Systems Solutions (ISS) is seeking a Service Desk Analyst to support activities within a classified NIWC PAC environment. The Analyst provides Tier I/II-level operational monitoring, incident response coordination, and technical troubleshooting across classified and unclassified network enclaves.

San Diego, CA (100% Onsite)

Core Responsibilities

Technical Troubleshooting

• Troubleshoot Windows workstation and server issues.
• Support Active Directory account issues, password resets, and access management.
• Assist with network connectivity troubleshooting and port-level diagnostics.
• Provide support for VPN connectivity and remote access issues.
• Support PKI credential and token troubleshooting.

Enclave & System Support

• Operate within both classified and unclassified network enclaves.
• Ensure compliance with DoD cybersecurity policies and operational procedures.

Documentation & Process Compliance

• Document incidents, troubleshooting steps, and resolutions within ticketing systems.
• Follow established Standard Operating Procedures (SOPs) and escalation paths.
• Contribute to process improvement recommendations and workflow optimization efforts.

Why Work For ISS?

At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Requirements:

Clearance:

Secret

Certification:

DoD IAT Level I certification (e.g., Network+, A+).

• Experience supporting Windows operating systems and Active Directory environments.
• Familiarity with incident management and ticketing systems.

Preferred Qualifications:

• Experience supporting DoD or classified environments.
• Familiarity with monitoring tools and event management platforms.
• Knowledge of ITIL service management principles.
• Strong analytical and problem-solving skills.