Service Desk Specialist II

Position: Service Specialist II

Department: IT

Location: Wichita, KS (On-Site)

Job Type: Full-Time/Hourly

Overview:

As a Service Desk Specialist II, you’ll handle more advanced technical issues and support internal banking systems. You’ll also assist with small-scale projects and mentor Tier I staff.

Responsibilities and Expectations

Key Responsibilities

Collaborate with team members and other departments to ensure timely resolution of IT issues.
Manage and complete daily tasks including monitoring and logging.
Application-level user provisioning for new hires, personnel changes, and terminations.
Resolve escalated issues from Tier I technicians
Troubleshoot and support Active Directory, email systems, and banking applications
Perform software installations, updates, and system configurations
Collaborate on IT projects and process improvements
Maintain detailed documentation in ServiceNow
Troubleshoot hardware issues including performance, connectivity, and peripheral failures
Coordinate with vendors for warranty repairs or replacements
Maintain accurate inventory records of deployed and returned equipment
Provide guidance and training to Tier I staff
Follow established ETS policies and procedures
Follow established internal control policies
Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
Other duties as assigned by supervisor or department head

Required Skills & Education

Requirements

2–4 years of IT support experience
Effective telephone skills and etiquette
Effective comprehension skills
Effective time management skills
Effective troubleshooting instincts and skills
Previous banking experience strongly recommended
Basic understanding of laptop and desktop hardware components
Ability to follow standardized configuration and deployment procedures
Experience with troubleshooting hardware issues including boot failures, connectivity, and peripheral devices
Familiarity with Microsoft Intune and device setup processes
Proficiency with Active Directory, Microsoft Office, and enterprise email systems
Experience with ITSM tools (preferably ServiceNow)
Strong written and verbal communication skills
Ability to manage multiple tasks and prioritize effectively

Who We Are

Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What’s in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

Health, Dental & Vision Insurance
Group Life & Long-Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan w/Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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