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Service Desk Staff

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Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BSH Bronson South Haven

Title

Service Desk Staff

This position is responsible for providing a large, diversified clientele with outstanding customer service by performing the day-to-day administrative, cafe and reception functions of a large exercise facility while successfully administering all service desk operations. Service desk staff is primarily responsible for delivering exceptional customer service to existing members and guest ensuring retention and growth. Provides superior service to members and prospects in a timely, professional, and courteous manner. This includes performing all job functions at an exceptional level and adhering to established areas of accountability.

Effective November 1, 2022 a high school diploma or general education degree (GED) is no longer required for this position.
BLS/AED certification preferred.
Ability to "reach out and welcome" people as they enter the club
Warm, professional telephone personality
Ability to communicate Wellness Center information, in person or by phone, quickly and effectively
Basic computer skills
Good math skills
Must be skilled in multi-tasking
Operations of cafe appliances and prep areas
Patience
Creating a welcoming, friendly atmosphere for members when they come into the Wellness Center
Provides current & accurate information to members, guests and teammates to ensure superior service
Maintaining a "friendly and quick entry" focus at the service desk for bringing members into the club
Cafe operations including smoothie prep and cleaning of cafe.
Enforcement of all Wellness Center policies
Use of check-in and POS computers
Processing proshop and cafe sales
Answering multiline phone system
Ensure that delinquent members are not gaining access to the club
Work is done behind the service desk, or at a specified quiet area for performing cash-outs at end of shifts. All areas are well lit and climate controlled. Service desk can be noisy and hectic at peak times.
Physical requirements include but are not limited to: Infrequent lifting (below 50 lbs.), constant standing, sitting at a desk for administrative tasks, using a computer for member check-ins, using a telephone, food preparations in Smoothie Well.
Interpersonal demands for this position are high. The service desk attendant is responsible for creating a positive and productive environment for all members, guest and teammates. Personal communications both verbally and written are required.

Shift

Variable

Time Type

Part time

Scheduled Weekly Hours

Cost Center

2727 Administration - General (BSH)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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