Service Dispatch Manager

Service Dispatch Operations Manager

Airstream Services – HVAC, Plumbing & Electrical

About Airstream Services

Airstream Services is a growing home services company specializing in HVAC, plumbing, and electrical. Our dispatch team is the backbone of our operation — coordinating field technicians, managing customer appointments, and making sure every service call runs smoothly from start to finish.

We are looking for an experienced Service Dispatch Operations Manager who thrives in a fast-paced home services environment and knows how to keep a team of skilled technicians and dispatchers moving efficiently.

Position Overview

The Service Dispatch Operations Manager oversees the day-to-day scheduling, dispatch, and call flow for our HVAC, plumbing, and electrical divisions. This leader ensures full schedule capacity, efficient routing, and excellent customer communication, while coaching the dispatch team to deliver top-tier service and strong revenue performance.

Key Responsibilities

Lead, manage, and develop a team of dispatchers, providing daily direction, coaching, and performance oversight
Manage daily scheduling and dispatching of HVAC, plumbing, and electrical technicians
Monitor technician routes and job progress throughout the day, adjusting schedules as needed
Make proactive outbound calls to customers to fill open slots and keep the technician schedule at full capacity
Identify and act on scheduling gaps throughout the day to maximize technician productivity and revenue
Communicate with customers regarding appointment windows, delays, and follow-ups
Prioritize service calls, including emergency and after-hours requests
Enter and maintain accurate job records, notes, and statuses in our field service management software
Coordinate with service managers and technicians to maximize productivity and minimize drive time
Track parts, work orders, and job completion to ensure a smooth billing handoff
Handle inbound calls and dispatch communications professionally
Participate in on-call rotation to support after-hours and emergency service coverage
Assist in onboarding and training new dispatch staff

Qualifications

2+ years of dispatch or scheduling experience in HVAC, plumbing, electrical, or related home services
Experience managing or supervising a dispatch team preferred
Experience with field service management or CRM software required; HouseCall Pro, ServiceTitan, Jobber, or similar strongly preferred
Strong multitasking and problem-solving skills in a fast-paced environment
Excellent communication skills with both customers and field technicians
Ability to stay calm, organized, and detail-oriented under pressure
Proficiency with computers, scheduling tools, and call handling systems

Schedule

Monday – Friday, standard business hours
On-call rotation required for after-hours, weekend, and emergency service coverage

Compensation & Benefits

$60,000 – $80,000 per year, based on experience
Full-time position with consistent hours
Supportive, team-first environment
Opportunity to grow with a fast-expanding company and advance your career in home services operations

Pay: $60,000.00 - $80,000.00 per year

Benefits: