Service Dispatcher / Customer Service Coordinator – Locksmith Company

We are a busy, established locksmith service company seeking a reliable, detail-oriented Dispatcher / Customer Service Coordinator to be the central point of communication for our customers and field technicians.

This is a fast-paced, phone-heavy role that requires strong multitasking, clear communication, and the ability to stay organized under pressure.

If you enjoy a structured environment and coordinating moving parts throughout the day, this is a great opportunity to join a growing local business.

Responsibilities

• Answer and manage high-volume inbound customer calls
• Collect accurate customer information and service details
• Enter jobs into dispatch software quickly and accurately
• Assign and route service calls to field technicians
• Monitor job progress and provide updates to customers
• Communicate with technicians to ensure efficient scheduling
• Handle changes, reschedules, and urgent service requests

Qualifications

• Strong phone and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail (accuracy is important)
• Comfortable using computers and learning dispatch software
• Reliable, punctual, and team-oriented, with the ability to communicate with people in potentially stressful situations
• Bonus if you have experience in service dispatching within the locksmithing trade, or other trade fields

Pay: $18.00 - $24.00 per hour

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Paid time off

Work Location: In person