Service Engineer

About Dräger:

"Dräger" is a German company founded in Lübeck in 1889 by Johann Heinrich Dräger and Carl Adolf Gerling. Over time, Dräger has grown into a global leader in medical and safety technology, operating in over 190 countries, with around 50 of those having dedicated sales and service organizations.

The company’s guiding motto is “Technology for Life” , reflecting its mission to protect, support, and save lives — whether in hospitals, industrial settings, rescue services, or hazardous environments.

What Dräger Safety Offers

Dräger Safety specializes in a wide portfolio of industrial safety and emergency response equipment, broadly covering:

• Gas Detection
• Portable gas detectors (single-gas or multi-gas) for on-the-go monitoring
• Fixed gas detection systems for continuous monitoring of toxic, flammable or oxygen-deficient environments
• Complementary tools like gas detection controllers, wireless/connected systems and sampling tubes
• Respiratory Protection
• Self-Contained Breathing Apparatus (SCBA) for firefighting, mining, rescue, etc.
• Supplied-air respirators, compressed air breathing systems, escape hoods, filtering and powered air-purifying respirators (PAPRs)
• Personal Protective Equipment (PPE)
• Chemical protective suits, gloves, boots, helmets, eye/face protection, etc.
• Integrated hazard management solutions from head to toe safety (often combined with gas monitoring and breathing protection)
• Firefighting / Rescue & Escape
• Firefighter breathing gear, escape and rescue breathing systems, and associated training solutions.
• Thermal imaging, firefighter helmets, in-mask displays and related technology (depending on region)
• Training, Service & Maintenance
• Dräger offers the Dräger Academy — training programs for correct use, calibration, maintenance, and certification of their safety equipment.
• They also provide calibration, repair, site inspections, and safety consulting services.
• Industrial Safety Solutions & Consulting
• Dräger supports customers with hazard assessment, risk analysis, safety consulting (e.g. leak detection, confined space measurement, shutdown services) to achieve “Vision Zero” — minimizing workplace accidents and exposures.
• They also provide tools and software (e.g. technical documentation, hazard substance databases, safety planning, calibration management)

About the Job:

Purpose of the Function:

To execute service activities including installation, commissioning, maintenance, and repair of safety equipment and systems. The Service Engineer ensures timely and quality service delivery to support customer satisfaction, equipment reliability, and compliance with safety and technical standards.

Tasks & Responsibilities:

• Carry out installation and commissioning of safety systems and products at customer sites.
• Perform routine preventive and corrective maintenance tasks.
• Diagnose basic technical problems and resolve issues independently or with minimal supervision.
• Ensure all service activities comply with company procedures and safety regulations.
• Maintain proper documentation including service reports, checklists, and calibration logs.
• Coordinate with customers to schedule and confirm service appointments.
• Communicate service outcomes and issues to the Senior Engineer or Service Manager.
• Ensure proper use and maintenance of tools, test equipment, and spare parts.
• Report equipment failures or repeat issues to assist in continuous improvement efforts.
• Provide technical guidance and mentorship to junior service engineers and technicians.

Additional Roles:

• Support in warehouse preparation and logistics for service activities.
• Support sales and product teams with technical inputs during pre-sales and after-sales phases.
• Participate in training programs to upgrade technical skills and certifications.
• Assist in on-site customer training or product handover sessions.
• Contribute to team knowledge sharing and process improvements.
• Occasionally support emergency service calls or weekend assignments as needed.
• Participate in internal audits, safety drills, and compliance initiatives.
• Represent the company professionally at customer sites and maintain strong client relationships.
• Support product demonstrations, trainings, and exhibitions when required.

Reports To:

Service & RSS Manager.

Education:

Bachelor's degree in Mechanical, Electrical, Electronics, or Instrumentation Engineering.

Related Experience:

2–5 years of experience in technical service or maintenance roles.

Experience in safety systems, industrial equipment, or gas detection is preferred.

Skills, Special Competencies, or Certifications:

• Basic knowledge of safety systems such as gas detectors, SCBA, fire safety equipment.
• Ability to follow technical manuals and diagrams.
• Good communication and customer interaction skills.
• Familiarity with service tools, multimeters, calibration devices.
• Safety awareness and adherence to work-at-site protocols.
• English language proficiency; Arabic is a plus.
• Safety certifications (e.g., OSHA, Confined Space, H2S, HUET & Working at Heights) are advantageous.
• Ability to work independently and in remote locations
• Attention to detail and equipment reliability
• Valid driving license and readiness to travel frequently.