Service Engineer

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Position: Service Engineer - Cairo

Company: Atlas Copco

Location: Cairo, Egypt

Join Atlas Copco, a leading brand in the Compressor Technique industry, as a Service Engineer in our Cairo facility. This role is pivotal in delivering exceptional service and support to our customers, ensuring that their experience with our products meets the highest standards. Your contributions will not only enhance customer satisfaction but also play an essential role in upholding our reputation for quality and reliability.

Your Role:

As a Service Engineer, you will:

• Perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope).
• Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment.
• Document all work performed daily using company provided hardware and software. Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
• Provide basic tools to accomplish job along with normal maintenance of tools and equipment.
• Display the ability to absorb a higher level of learning including VSD’s, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Must participate in a rotating on - call schedule and be able to work overtime on short notice.
• Serve as an ambassador for the company, promoting the Atlas Copco “Way”. Learn and share knowledge, experiences and training with teammates to increase one’s own knowledge and knowledge of others.
• Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.
• Work as a team sharing knowledge with colleagues and participate in on the job training of self and others as skills allow.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done

• Ensure self dependency as a one man job

• Able to travel as you will have opportunity to explore industrial and remote areas in Egypt .
• Perform other duties as assigned.

To Succeed, You Will Need:

Personality Requirements:
We are looking for an individual who is responsible, dynamic, organized, and consistently oriented towards customer satisfaction and team efficiency. You should possess problem-solving skills and a strong commitment to service excellence. A self-motivated and proactive character with a good spirit of teamwork will thrive in this role.

Educational and Experience Requirements:
1. A degree in Mechanical, Electrical, or Electromechanical Engineering.
2. A minimum of 0 to 2 years of experience servicing air compressors is preferable.
3. Excellent knowledge of aftermarket products and business processes.
4. Familiarity with electric and electronic circuits.
5. Experience with gas refrigerant systems is an advantage.
6. Solid knowledge of mechanical and electrical controls.
7. Medium to high level of English proficiency (spoken and written).
8. Strong communication skills.
9. A dedicated hard worker who can perform well under pressure.
10. A customer-oriented mindset.
11. A team player with a willingness to learn and adapt.

Valued Attributes:
Candidates with technical knowledge related to compressed air equipment and experience in after-sales services or direct customer interaction will be highly regarded. Empathy towards clients and colleagues, as well as the ability to coordinate and organize work teams, are essential qualities that will contribute to your success in this position.

In Return, We Offer You:

Your work will not just be about fulfilling job responsibilities; it will encompass fostering strong customer relationships, taking initiative to innovate, and supporting your team in achieving shared goals:

• Processes established to seek out and act upon customer feedback, ensuring effective problem resolution and accountability for meeting customer needs.
• A focus on decision-making guided by knowledge of the business, while fostering a culture of embracing change and tackling challenging tasks collectively.
• A culture that encourages accountability, personal reflection, and development, as well as a commitment to sharing networks for mutual growth.
• Promotion of teamwork and collaboration, valuing diverse opinions and recognizing excellence through praise and motivation.
• Commitment to integrity, reliability, and sustainability, ensuring that all team members adhere to our core values.

At Atlas Copco, you will find a vibrant work environment where challenges are met with enthusiasm and support. We celebrate diversity and encourage candidates from all walks of life to apply. If you are ready to take on a rewarding role that promises personal and professional growth, we invite you to join our dedicated team in Cairo!