Service Engineer - AC Power

UPS Field Service Engineer – Saudi Arabia

Field Service Engineer - UPS (Saudi Arabia)

Location: Field based - Riyadh, Saudi Arabia – Around 80% of the work is in Saudi Arabia, Around 20% UAE/Qatar wide.
Schedule: Full-time, with participation in 24/7 on-call rotation.

Who are we?

At Vertiv, we’re on a mission to power the people and technologies that keep the world connected. From data centers to telecom networks and industrial facilities, our solutions ensure that critical systems stay online no matter what.

With over $6.9 billion in revenue and operations spanning nearly 70 countries, Vertiv offers the stability of a global leader and the excitement of a fast-evolving industry.

About the Role

Vertiv is hiring a Field Service Engineer – UPS to join our UAE team in Riyadh, Saudi Arabia. In this role, you’ll work hands-on with cutting-edge power protection and backup systems, including UPS, Emergency Lighting, battery systems, and power distribution (STS) equipment. You will carry out start-ups, maintenance, and emergency repairs for our customers across the UAE.

You’ll be the face of Vertiv in the field, ensuring that mission-critical systems run smoothly, safely, and efficiently. This is a customer-facing, technical position ideal for individuals who enjoy problem-solving, working independently, and continuously learning in a high-tech environment.

Key Responsibilities

You’ll respond to customer service calls, perform scheduled maintenance and emergency repairs, and manage system commissioning and start-ups for Vertiv’s UPS and power systems. You’ll conduct load bank and site acceptance testing, fault investigations, and remedial work as required.

You’ll also deliver on-site customer familiarization training, ensure compliance with all safety standards and procedures, and maintain accurate records of your work. You’ll collaborate closely with our technical teams and Call Control center, plan and manage your service activities efficiently, and represent Vertiv with professionalism and a customer-first mindset.

What You’ll Bring

We’re looking for a self-motivated, organised, and technically minded individual with strong problem-solving abilities. You should have:

• A qualification in Electrical or Electronic Engineering.
• Experience working with UPS, Emergency Lighting, or battery systems.
• Experience in commissioning, maintenance, and fault-finding on electrical or power equipment.
• Ability to read and interpret electrical circuit diagrams.
• Excellent customer service, communication, and teamwork skills.
• A valid driving license and willingness to travel across the Saudi Arabia/UAE.
• Computer literacy and clear English communication skills.

A good understanding of IT systems, communication protocols, or firmware updates would be advantageous.

Work Environment

This role involves field-based work across Saudi Arabia, occasional overnight stays, and participation in a 24/7 on-call rota. After-hours and weekend work may occur, sometimes scheduled with little notice.

You’ll receive full training, modern tools, and the support of a dedicated technical network that values safety, integrity, and teamwork.

Benefits

• Competitive base salary
• Annual bonus
• Annual housing payment
• Annual Transport Allowance
• Annual air ticket allowance for self & family (if family is in Saudi)
• Medical insurance for self & family (if family is in Saudi)
• Visa expense for self and family
• 21 Vacation days
• Other location benefits
• Opportunity to work on some of the latest Datacenter projects in UAE
Significant travel opportunities

The successful candidate will embrace Vertiv's Core Principals & Behaviours to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength
  

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development
  

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.

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