Service Hub Agent (Telephone Operator)

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels!

Job Purpose:

Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards

Job Responsibilities:

• Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
• Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
• Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
• To ensure a very polite, accurate and efficient telephone service to all callers
• To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
• To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
• To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
• To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
• To maintain updated internal and employee telephone directory
• Maintains a logbook on each shift for any information on guest comments.
• To be aware of all fire prevention and safety regulations and procedures at all times.
• To report all emergency calls immediately to the management

Qualifications and Experience:

• At least 1-2 years’ experience in a Switchboard or Communication Center position
• Post-secondary diploma or equivalent
• Clear, calm, friendly and courteous voice to attend all calls
• Operational knowledge of the Front Stage operation and Organization
• Very well versed in Microsoft Office and related applications