Service Level Agreement - SAS

Description

The opportunity:

Looking for candidate with Substation Automation system (SAS) to support Service Level agreement task remotely. Knowledgeable preferably in Hitachi Micro SCADA background and inclusive knowledge in communication protocols.

How you’ll make an impact:

• Assist the Service Delivery Manager/ Service Project Manager in monitoring Service Level Agreements to ensure deliverables are met.

• Troubleshoot and resolve technical issues related to Substation Automation Systems and IEC 61850 .

• Collaborate with clients to resolve any issues and guarantee their satisfaction with our services.

• Develop and maintain documentation related to SLAs and support processes.

• Collaborate with internal teams to improve support processes and procedures.

• Participate in on-call rotation to provide 24/7 support to customers.

• Proactively report challenges and areas of improvement to the Service Delivery Manager/ Service Project Manager .

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• B.E/B.TECH - Electronics & Communication / Instrumentation & Control / Electrical.

• Minimum 2-7 years' experience in Substation automation system.

• Substation automation protocols and communication systems.

• Knowledge on Hitachi Energy (ABB) Substation Automation & Engineering software’s such as IET, Microscada , PCM, RTU etc.

• Knowledge on other manufacturer substation Automation software’s.

• Knowledge on communication protocol – IEC 61850, IEC 60870 – 5-101, 103 , 104, LON , SPA , DPN3 , Modbus etc…

• Knowledge on SCADA testing and validation - Knowledge on various Protocol simulators.

• Knowledge on SCIL, VB Scripts, PLC and Structured text.

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