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Service Manager
Delhi, India
Key Responsibilities
- Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance.
- Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests.
- Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery.
- Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies.
- Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits.
- Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development.
- Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians.
- Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement.
- Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction.
- Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization.
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Compliance: Ensure all service activities comply with industry regulations and company policies.
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