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Service Manager
Atlanta, United States
The Service Manager will lead and manage the service team, ensuring timely and effective maintenance of all apartment units and common areas. This role involves both hands-on maintenance and leadership of a team of service technicians. The ideal candidate will have a strong background in multi-family property maintenance, with a keen ability to manage projects, lead teams, and maintain high-quality service standards.
Key Responsibilities:
- Oversee the daily operations of the property maintenance team, ensuring that all service requests are handled promptly and professionally.
- Manage preventative maintenance programs, making sure all property systems are well-maintained and functioning properly.
- Coordinate and prioritize service requests, work orders, and vendor contracts to ensure tasks are completed efficiently.
- Maintain a high standard of cleanliness, safety, and functionality in all community areas.
- Work closely with the Community Director to ensure that service needs are aligned with community goals and resident satisfaction.
- Develop and maintain maintenance schedules for all building systems, including HVAC, plumbing, electrical, and landscaping.
- Lead, train, and mentor a team of service technicians, fostering a culture of teamwork, accountability, and high performance.
- Respond to after-hours emergency maintenance calls as needed.
- Oversee the ordering and inventory of supplies and materials, ensuring the team has the tools and resources needed to perform their duties effectively.
- Conduct regular property inspections and ensure compliance with safety regulations and company policies.
Qualifications:
- 5+ years of experience in multi-family property maintenance, with at least 2 years in a supervisory or leadership role.
- Strong knowledge of building systems and mechanical equipment (HVAC, plumbing, electrical, etc.).
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Excellent leadership, communication, and interpersonal skills.
- Detail-oriented with a focus on delivering high-quality service and ensuring resident satisfaction.
- Strong problem-solving skills and the ability to think quickly and decisively.
- Availability to be on-call for emergency maintenance needs.
- A valid driver’s license and reliable transportation are required.
- Certification in HVAC, EPA, or other relevant trade certifications is a plus.
Why Perennial Properties?
- Competitive salary and benefits package
- A collaborative, team-oriented work environment
- Commitment to work-life balance
Perennial Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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