Service Manager

Eagle Fire is seeking a driven, customer-focused Service Manager to lead the daily operations, sales growth, and team performance of a designated service location. This role is responsible for ensuring exceptional customer satisfaction, driving inspection and service revenue, maintaining strong technician utilization, and developing a high-performing team.

The Service Manager plays a critical leadership role in expanding service opportunities, maintaining backlog, and ensuring compliance with fire protection codes, safety standards, and Eagle Fire operational procedures.

Key Responsibilities

• Direct and manage daily service operations within the assigned location.
• Supervise, coach, and develop technicians and administrative staff.
• Approve timesheets, PTO requests, and expense reports.
• Maintain appropriate staffing levels to support service demand.
• Plan, schedule, and assign work to technicians.
• Coordinate material purchasing and equipment procurement.
• Audit completed job files to ensure compliance with Eagle Fire policies and procedures.
• Ensure all inspections, installations, and repairs are properly documented for internal records, customers, and AHJs
• Serve as the primary contact for customers within the assigned region.
• Resolve service issues promptly and professionally.
• Ensure consistent customer satisfaction and positive brand representation.
• Handle transactions in a manner that strengthens Eagle Fire’s reputation.
• Honor commitments and ensure all obligations are fulfilled.
• Develop and manage budgets for the service location.
• Monitor operational performance and profitability.
• Support field personnel with cost estimates, proposals, submittals, and drawings.
• Ensure alignment with financial targets and company standards.

Qualifications

Required Skills & Competencies

• Strong leadership skills with the ability to foster a team environment.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple projects and prioritize effectively.
• High level of professionalism and customer service orientation.
• Ability to resolve conflict and adapt to change with minimal supervision.
• Proficiency in Microsoft Office and industry-related software.
• Valid driver’s license with acceptable driving record.
• Fluent in reading, writing, and speaking English.

Technical Requirements

• Practical knowledge of fire protection codes and standards.
• Strong understanding of inspection, service, and contract work processes.

Education & Experience

• High School Diploma or equivalent required.
• 10+ years of experience in the fire protection industry.
• 5+ years of management experience.
• Minimum NICET Level II certification in applicable discipline required; Level III preferred.
• Equivalent combination of education and experience may be considered.

Physical Requirements

• Ability to drive and travel as required.
• Ability to sit for extended periods.
• Ability to use standard office equipment including phone and computer.

In compliance with the Drug-Free Workplace Act of 1988, we maintain a drug-free workplace and operate a Drug-Free Workplace program. Eagle Fire Inc. is an Equal Opportunity Employer.