Service Manager HVAC - Mumbai

- Lead, mentor, and manage a large field service team spread across Mumbai, Goa, Karnataka, and Maharashtra.

- Drive service excellence by ensuring timely resolution of complaints, preventive maintenance adherence, and high customer satisfaction.

- Conduct technical training sessions for service staff on VRF, ducted, AHU, and split systems to enhance skill levels.

- Engage with key clients, handle escalations, and maintain strong long-term customer relationships.

- Collaborate with the procurement and stores teams to ensure the availability of spares and critical materials.

- Identify and convert retrofit opportunities, work with the sales and estimation teams to close these projects.

- Ensure accurate billing and timely recovery of payments related to service and retrofit activities.

- Track and report KPIs for service delivery, revenue, customer feedback, and team performance.

- Work across departments to improve operational efficiency, reduce downtime, and streamline processes.

- Implement and enforce safety and quality compliance across all service jobs.

- Proficiency in MS Office (Word, Excel, PowerPoint).

- Working knowledge of CRM and service management tools.

- Experience with ERP or any standard business software is preferred.

- Technical expertise in servicing and troubleshooting VRF, ducted, AHU, and split-type systems.

- Proven experience managing geographically distributed service teams.

- Strong client-facing skills and the ability to manage high-value corporate relationships.

Job Type: Full-time

Pay: Up to ₹900,000.00 per year

Experience:

• total work: 10 years (Required)
• Team management: 1 year (Preferred)
• Troubleshooting: 1 year (Preferred)
• HVAC Service Operations: 1 year (Preferred)

Work Location: In person