Service Manager, HVAC & Plumbing (Relocation Offered!!)

Role is based in Gypsum, CO - Relocation/Sign-On Bonus Offered with Experience!!!

About the Role

PSI, Inc. is seeking an experienced Service Manager to lead our Service Department and technicians across multiple trades. This role is ideal for a hands-on leader who brings both field experience and business acumen — someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Service Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture.

You'll work closely with Dispatch, CSRs, and the General Manager to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an "owner's mindset," holding full accountability for the team's results and always striving to elevate performance across all trades.

What You'll Do Here

• Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met.

• Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.

• Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets.

• Manage operational functions including technician payroll, job scheduling, and on-call rotations while ensuring "Right Tech, Right Call" efficiency.

• Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.

• Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.

We'd Love to Hear From You if You Have

• 5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)

• 2+ years of experience managing technicians or field teams

• Proven experience analyzing and managing KPIs and department performance metrics

• Prior field experience as a technician or installer

• Strong leadership, coaching, and communication skills

• Excellent problem-solving and organizational abilities

• A valid driver's license