Responsibility of / Expectations from the Role- Designs and develops solutions on the ITSM/ITOM modules using best practices
- Partners with ServiceNow Business Analyst to understand requirements and possible solutions
- Takes ownership of complex business requirements and works them to completion
- Takes ownership of incident queue and work on remediation to completion
- Works closely with the ServiceNow functional team and external development partners to build requested items
- Experience configuring and improving core and custom applications
- &n bsp; Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
- Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
- Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs
- Develops reports and dashboards using core ServiceNow functionality
Job Function
IT INFRASTRUCTURE SERVICES
Desired Skills
ITSM | Service Now
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE